Privacy Policy

1. Information We Collect

Personal Information

We may collect the following information when you voluntarily provide it:

• Name, phone number, email address, and property address
• Insurance-related information (when provided)
• Financing inquiry details
• Communication preferences

Automatically Collected Data

• IP address, browser type, and device identifiers
• Website usage and interaction data
• Advertising engagement data (e.g., Meta, Google platforms)

Voice & AI Interaction Data

• Call recordings and transcripts
• Voice-AI interaction logs
• Call metadata (such as time, duration, and caller ID)

2. How We Use Your Information

We use collected information to:

• Provide roofing estimates and services
• Respond to inquiries and customer support requests
• Process financing applications through third-party providers
• Assist with insurance claims documentation and communication
• Improve marketing performance and ad targeting
• Conduct communications via Voice-AI, SMS, and email
• Comply with legal and regulatory obligations

We strive to collect only the information necessary to operate our business and provide services.

3. Consent to Communications (TCPA Compliance)

By submitting your information through our website, forms, or advertisements, you expressly consent to receive communications from Ross Roofing and Restoration, LLC, including:

• Calls (including automated or prerecorded Voice-AI calls)
• SMS/text messages
• Emails

Consent is not a condition of purchase. Message and data rates may apply.

You may opt out at any time by:

• Replying STOP to SMS messages
• Clicking unsubscribe links in emails
• Contacting us directly

4. Advertising & Tracking Technologies

We use tracking technologies, including:

• Meta Pixel (Facebook/Instagram)
• Google Ads and Google Analytics
• Retargeting and conversion tracking tools

These technologies may collect data to deliver more relevant advertisements and measure performance.

We do not sell personal information in the traditional sense. However, we may share certain data with advertising platforms to improve marketing effectiveness, which may be considered "sharing" under certain privacy laws.

You can manage advertising preferences through your browser settings or platform-specific tools.

We currently do not respond to "Do Not Track" signals from web browsers.

5. Sharing of Information

We do not sell personal information for monetary compensation.

We may share your information with:

• Marketing, CRM, and analytics platforms
• Voice-AI and communication service providers
• Financing partners (for application processing)
• Insurance-related partners (when authorized by you)
• Legal authorities when required to comply with applicable law

SMS opt-in data and consent will not be shared with or sold to any third parties or affiliates for marketing purposes.

6. Call Recording & AI Disclosure

Calls to or from our business may be recorded or processed by automated systems for:

• Quality assurance
• Training and improving AI systems
• Customer service optimization

You may be notified at the beginning of a call that it is being recorded or handled by an automated system. By continuing the call, you consent to such recording and processing where permitted by law.

7. Data Security

We implement commercially reasonable safeguards to protect your information, including secure systems, limited access controls, and data protection practices. However, no method of transmission or storage is completely secure.

In the event of a data breach, we will notify affected individuals as required by applicable law.

8. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Fulfill business purposes
• Comply with legal obligations

Retention periods may vary depending on the type of data and applicable requirements, and we aim to minimize data storage whenever possible.

9. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including:

• The right to request access to your data
• The right to request correction or deletion
• The right to opt out of certain marketing communications

To exercise your rights, please contact us at: victor@lumaphone.ai

10. Children's Privacy

Our services are not directed to children under the age of 13, in accordance with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children.

11. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

12. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Florida.

14. Contact Information

Ross Roofing and Restoration, LLC

Address: 12421 US Hwy 41, White Springs, FL 32096

Email: rossroofingfl@gmail.com

Phone: (386) 389-0632